Pilgrims Hospices Canterbury

Pilgrims Hospices Canterbury 2024-04-03 Person 5 5 0

Louise was very good, I felt at ease and she 100% helped my look at things from a different perspective.

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Pilgrims Hospices Canterbury 2024-04-03 Person 4 5 0

I didn't know what to expect from the bereavement counselling and I felt vulnerable and very emotional but as soon as I entered the Pilgrims Hospice I was welcomed with warmth by the staff/volunteers who offered me a drink before my counsellor arrived. I was met by my counsellor Phillipa who put me at ease immediately, I was taken to a quite (sometimes cold) room, where she made sure I felt relaxed and comfortable. My first session, Phillipa went through what was expected over the 6 week sessions and importantly confidentiality was discussed. I felt confident enough not only to take about me bereavement but also there issues I felt I needed to share which have impacted my life over the years. Phillipa let me talk but gently would give me ways of dealing with my bereavement which made me rethink and reassess my thinking differently. I was very emotional and cried a great deal, but Phillipa allowed me to do this and was always concerned about my wellbeing. Phillipa listened to me and would always follow up the next week with what we discussed the week before, I felt listened to without being judgemental. I found Phillipa to be very professional, caring, understanding and knowledgeable aobut bereavement and how to cope with it and move forward in the future.

I would have liked my 6 sessions to have continued for another 3/4 sessions - I felt although I touched on everything some of what was discussed I could have got a better understanding & depth if I had more time/sessions. The time & sessions just went so quickly.

Pilgrims Hospices Canterbury 2024-04-03 Person 4 5 0

Staff were kind - very attentive and showed compassion & respect. Special thanks to Anita & Tracy

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Pilgrims Hospices Canterbury 2024-04-03 Person 5 5 0

Amazing staff couldn't fault them at all.

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Pilgrims Hospices Canterbury 2024-04-03 Person 5 5 0

I found staff helpful and follow up call was good.

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Pilgrims Hospices Canterbury 2024-04-03 Person 5 5 0

Because I was given 100% attention to my problem.

Personally the service I received could not be different in any way, the sessions really helped to squash my panic/anxiety

Pilgrims Hospices Canterbury 2024-04-02 Person 5 5 0

Everything great (Living with Fatigue group, Margate)

All satisfactory

Pilgrims Hospices Canterbury 2024-03-28 Person 4 5 0

Was very happy with my counselling. It was a great help.

I feel in my case I needed more sessions. As I would like to keep the same counsellor I will continue on a private basis.

Pilgrims Hospices Canterbury 2024-03-28 Person 5 5 0

The staff we met were polite, kind, informative, gentle and respectful.

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Pilgrims Hospices Canterbury 2024-03-28 Person 5 5 0

The two ladies that came to help my dad were fun never made anything awkward. Lovely.

Nothing